无缝的中东 简单介绍
关于SEAMLESS MIDDLE EAST
根据他的高级官员谢赫·赛义恩的誓言，在内政部长的陪同下担任总理
Seamless是该地区领先的支付和商务技术会议和展览。该活动有单独的会议议程，涵盖支付，金融科技，电子商务，零售和身份的世界。有一个免费参加的共享展览，主办了350个该地区领先的技术提供商。
现在支付的未来。银行，零售商和商家都在迅速适应新的支付领域。
无缝支付将整个支付生态系统汇集在一起，以讨论，辩论和评估替代支付策略和技术。
该地区的金融科技生态系统在过去三年中迅速从零升至100。 “协作”被认为是发展蓬勃发展的金融科技环境的关键。无缝金融科技将评估金融生态系统所有垂直行业的颠覆性技术。
随着日益复杂的身份证欺诈和犯罪的新浪潮;协作和全球互操作性是保持领先于游戏的必要条件。
Identity探索了市场上最新的识别，认证和访问控制技术。
将整个电子商务价值链中的企业家和创新者聚集在一起。从店面创建到数字营销，从付款到履行和交付。无缝电子商务是中东，北非，中亚和南亚电子商务增长的催化剂。
联网购物者正在改变零售业的面貌。无缝零售将使零售商能够在这个互联网商业的新世界中适应，发展和繁荣。通过新想法，激动人心的创新和尖端技术加速零售业。
下载宣传册
议程
在活动网站上查看
08:56
会议通行证
土地之一
09:00
会议通行证
面板：推动支付平台支付的崛起
揭示利用移动市场的科技公司的崛起
深入研究生态系统，环境，法规和人口统计数据，推动快速采用
使用超级钱包和“超级应用程序”加速移动支付
确定主流采用的障碍
对现任者和更广泛的价值链的影响？
09:00
会议通行证
面板：包含增加。差异依然存在.Fintech
克服富人和穷人，男人和女人之间的不平等
概述机会17亿成人无银行账户2 / 3rds有手机
赋予数字银行业以促进繁荣和经济增长
捕捉移动金融交易的指数增长，以达到服务欠缺或未得到服务的市场
4月1009：00
会议通行证
面板重建银行，迎接挑战生态系统的创新
反击neobank，挑战者银行和digibank竞争
启动数字手臂
大客户名单，大口袋，大声誉：现有优势
BaaS：这是传统银行的未来吗？银行注定要成为后端的哑管吗？
发现中型银行的影响：在中间被压扁？
剥离旧系统以变得更加灵活和创新
09:00
会议通行证
小组加入电子状态革命：互操作性和数字ID无缝ID
为GCC的e-ID互操作性开发框架
通过无缝集成消除区域，国家和国际摩擦
利用技术跨越完整的迁移过程来连接不同的系统
整个生态系统的公私合作
自我主权ID：以供应商中立标准去中心化ID
为各个国家部门激活和扩大身份证的使用案例
为多模式旅行千禧年合作
测试全球eMRTD以确保可靠性和互操作性
通过协作和互操作性保护不同行业的文档
09:00
会议通行证
当前的情况电子商务
概述当前的区域电子商务行业
讨论电子商务行业到2020年将达到500亿AED的潜力
随着竞争的推进，行业向前发展
利用该地区的年轻人口统计数据，他们重视便利而不是经验
09:00
会议通行证
PANEL：拥抱数字转型零售
审视区域零售业的现状
了解这一过程：制定切合实际的战略
实现真正无缝的离线到在线旅程
从下到上创建一个支持数字的组织
在哪里寻找创新？本土，研发，合作……
开发您的全渠道产品
09:00
会议通行证
面板：破解供应链代码交付
整合以客户为中心的端到端全渠道战略，从盘点到最后一英里交付
适应您的运营模式：跨营销，营销，商店管理和IT的协作
为全渠道供应链选择支持基础架构：EDI v的API
什么时候存货：使用分析来智能地预测需求模式
利用颠覆性的数据驱动技术，包括机器学习，人工智能和物联网
应用人工智能和数据洞察力可以显着改变供应链的管理方式：从被动到响应
09:15
会议通行证
面板：用真实的故事讲述电子商务建立忠诚度和社区
通过与客户建立联系，获得竞争优势并增加销售额
了解和唤起客户的情绪，以加强您的品牌识别
通过讲故事来提升内容的价值，从而提高品牌忠诚度
将专业创建的内容与智能策划的用户生成内容相结合
4月1009：20
会议通行证
人工智能和自动化：RETAILRetail的突破性时刻
了解AI转型的全部功能：o销售和CRMo客户推荐还包括Manufacturingo Logistics和deliveryo Paymentso在整个产品和服务周期内实施AI
揭示优化物理位置的新方法，以增加收入和整体利润
支持Alexa，Google智能助理和Facebook Messenger等对话界面，无需人性化
放置IT系统以捕获和分析AI应用程序生成的数据
09:20
会议通行证
您的反向供应链是否适合用途？送货上门
面对不断增长的全渠道市场中与逆向物流相关的新挑战
保证您的反向供应链结构得到充分优化，因此延迟不会蚕食利润
自动化逆向物流方面，以降低成本和提高效率
利用实体店作为产品回收中心来抵消虚增成本
通过电子商务逆向操作整合实体，实现全面优化
结合区块链用于跟踪向上游流回的产品
09:30
会议通行证
面板：使用DIGITAL WALLETSPayments转发更快的结账
采用移动平台消除购买摩擦
从“买到再见”：提高企业的转换率
建立安全，方便和有益的支付系统
在移动平台上结合便捷的CX和客户亲密度
使用无形凭证破解身份验证
超越更快捷方便的结账
09:30
会议通行证
PANEL：FINTECH PROMISE：实现全面的金融包容性
老牌企业是否落后于实现可持续发展目标？
利用创新的商业模式，产品和新兴技术推动金融包容性
为弱势群体刺激金融科技创新
通过储蓄和投资，低成本支付系统，保险和信贷等额外机会，超越银行业务
09:30
会议通行证
CIO PANEL：重建银行以应对挑战性的生态系统创新
反击neobank，挑战者银行和digibank竞争
启动数字手臂
大客户名单，大口袋，大声誉：现有优势
BaaS：这是传统银行的未来吗？银行注定要成为后端的哑管吗？
发现中型银行的影响：在中间被压扁？
剥离旧系统以变得更加灵活和创新
09:30
会议通行证
实现数字身份识别技术标准无缝ID
通过新的业务目标，结构和战略转变组织
确保所有应用程序与语义互操作性相结合
通过创新技术实现开放接口，互连服务，中间件等
利用生物识别技术，数字签名标准和协议保护可互操作的网络
推动可互操作的G2B和G2G通信
期待LDS 2.0的国际互操作性
协调育种文件和探索案例研究，例如CEN / TC 224 / WG 19
09:35
会议通行证
在订阅经济电子商务中取得成功
利用订阅生成的丰富数据来改善服务和客户保留
通过关注客户而不是产品来创造引人注目的客户体验
通过为您的订阅增加价值来吸引您的客户
建立互利关系，激发您对品牌的忠诚度和信任度
保留您的订阅并保持一致的现金流
09:40
会议通行证
AR和VR：传送OMNICHANNEL连接的内容
了解零售业中AR和VR的爆炸性增长
利用AR和VR技术简化您的全渠道内容
增加与AR和VR的互动
创建高质量的内容，在真实环境中展示产品
为什么这有关系？
09:40
会议通行证
采用新兴供应链提供家庭送货
应用AI来增强和自动化决策，以重塑当前的商业模式
将模式功能与更高级的规范功能相结合
使用高级分析减轻未来的不良事件
通过更好地了解客户需求，利用物联网提高资产利用率，延长正常运行时间，改善客户服务
自主移动机器人：用更少的资源做更多事情
09:50
会议通行证
移动钱包和付款：我们真正站在哪里？付款
主流采用的障碍是什么？
钱包和支付行业是否走向整合？
为消费者提供注册和使用服务的理由
什么激励措施实际上会改变消费者的习惯：奖励，应用内和在线支付，优惠和通知
使用移动支付作为更好的商务体验的催化剂
移动支付基础设施是否可以覆盖？
消费者是否还有安全问题？
09:50
会议通行证
小组合作和多样性：金融包容的关键
从更大的角度来看待区域必需品
通过合作伙伴向多个平台开放金融包容性
利用银行和金融科技的优势，推出新产品，投资机会和基础设施发展
与更广泛的行业合作，例如保险公司，汇款等，适用于各种产品系列
使用开放平台和API对价值链进行分解
支持区域和全球范围内的金融科技实验
09:50
会议通行证
CXO PANEL：在GULFBanking创新中摒弃数字银行业务
与海湾地区年轻，充满活力，成长和数字化的本地人口保持同步
为苛刻的消费者提供引人入胜的数字体验
结合传统银行，伊斯兰和金融科技服务，以满足整个人口
积极与金融科技合作，提供多种服务
09:50
会议通行证
生物识别学论文：利用数字技术获取全球识别无效ID
在该地区建立国家电子身份证，移动电话和数字身份识别系统
讨论2030年联合国可持续发展目标16.9愿景
创建一个整体的生命周期身份管理系统
在可互操作的网络上协作国家系统，实现无缝ID管理
用数字化转换人口登记
数字婴儿：将出生登记和婴儿相关服务从纸张转移到数字
通过自动化系统分发国家身份证更新
平衡隐私监管与数字身份证的全球流动
09:50
会议通行证
面板：如何成为病毒：影响者营销电子商务
将影响者纳入整个营销过程，以获得更深入的洞察力和一致性
选择合适的影响者来推动真正的参与和品牌忠诚度
通过建立衡量框架，最大限度地提高投资回报率
通过用户生成的内容积极与消费者互动
了解影响者营销的规则和规定
让您的品牌在所有渠道中发出声音：扩大您的社交媒体曝光率
通过真实体验提供真实，真实的参与
4月1010：00
会议通行证
从自我检查到无需收费：检查经验的未来
使实体购物更接近一键式在线购物
从自助结账到无缝“罢工”技术
返回QR码
在结账前了解客户历史记录
使用平板电脑结账和驾驶无现金支付
10:00
会议通行证
BLOCKCHAIN：DIGITAL SUPPLY CHAINSHome交付的支柱
实施区块链以缩短交货时间，节省资金并建立透明的供应链
优化端到端区块链使供应链能够提高可追溯性
结束数据缺乏透明度并通过区块链增加价值
使用QR码验证供应链的每个里程碑
减少高价值商品的欺诈行为并消除假冒产品的影响减少验证数据所花费的时间，而不是专注于提供商品和服务
10:10
会议通行证
利用忠诚度来推动移动支付采用付款
模糊了客户体验和忠诚度之间的界限
利用大数据来预测和个性化服务
鼓励消费者购买实时促销和优惠
将整个企业的客户见解纳入其中
克服忠诚长寿的主要障碍
10:10
会议通行证
通过数字识别和BLOCKCHAIN技术加速金融包容
利用数字身份证，迅速安全地将数十亿人带入金融系统
这是真正的金融包容性的先决条件吗？
克服新兴市场中KYC和身份验证的问题
使用基于区块链的自我主权生物识别系统优化识别
通过虚拟货币帮助实现金融包容性
10:10
会议通行证
DIGI-PHYSICAL：数字银行系统的“秘密证券”银行创新
通过多种平台开发独特的体验
重新设计应用程序，新的支付技术和后台自动化
通过卓越的人工干预和个人CX来转移挑战
振兴入职流程
如果需要，提供消费者选择，实时聊天，创新KYC和人工干预
10:10
会议通行证
管理数字身份无效ID
在整个地区启动可扩展且可重复的身份策略
在所有平台上外部化身份管理
期待区块链成为潜在的身份管理系统
通过使用行为分析将客户置于身份管理的中心
克服欺诈性生物识别活动的顾虑
协调所有行业以管理和维护数字识别生态系统，为赞助商保留
10:10
会议通行证
视频：提供连接的客户内容电子商务
了解在线视频的爆炸性增长及其对营销预算的影响
创建传播内容并与观众产生共鸣的内容
增加对垂直视频的参与度
通过直播传输品牌真实性，透明背景和降低成本
正方形：方形视频v的垂直视频，为什么重要？
2010年4月10日：10
会议通行证
通过供应链式交付提升利润率
释放供应链运营的价值，提高利润和竞争力
将全渠道视为增长的关键驱动力
改造传统供应链，以增加商业增长潜力并确保最佳效率
通过供应链战略实现更高的客户参与度，盈利能力和每个钱包的份额
集成自动化以降低成本，同时提高效率
10:20
会议通行证
通过参与软件商务创建社区
通过分析功能在一个地方管理广告系列，内容和响应
向倡导者社区提出问题，以建立和发展自己的
收集您的品牌超级粉丝的反馈和评测
在社交，网络和移动应用程序中安全，大规模地中心化管理客户参与现在获得赞助商
10:20
会议通行证
SEAMLESS OMNICHANNEL ROLL OUT：INSTORE和ONLINERetail
将所有销售渠道和解决方案无缝集成到一个平台中
在每个接触点为您的客户提供一致，有意义的体验
预测客户在每个渠道和每个业务部门所做的工作
在您的实体店中集成数字客户互动和商务
捕获客户订单，改善客户服务和管理客户财务。立即获得赞助商
11:30
会议通行证
11:30 KEYNOTE官方欢迎地址演讲嘉宾
保留给阿拉伯经济统一委员会秘书长Mohamed Al Rabea大使
11:31
会议通行证
11:30 KEYNOTEKeynotes
为H.E.保留Ali M. Al-Khouri博士，阿拉伯经济统一委员会顾问，阿拉伯国家电子商务联盟阿拉伯联合会主席
11:50
会议通行证
机器人的关键点上涨……知道什么技术投资，以及什么时候发表演讲
我们生活中越来越多的数据化：知道如何处理前所未有的数据量
支持语音的助手：语音作为收入来源有多重要？
利用人工智能和自动化提供超个性化的商务体验
超越AR和VR的炒作：缩小在线和离线之间的差距
预测数十亿连接的物联网设备：了解投资的内容
区块链：改变所有交易的性质
12:10
会议通行证
关键词“七条代码线”：革新商业新闻的未来
使用数字支付的新标准转换交易
使用完整的互联网业务工具包，可以更快，更高效地扩展
通过强大，可扩展和灵活的集成消除不必要的，复杂的和无关的任务
在与伙伴关系支付的“野蛮战场”中增加交易量
超越支付以集体增长互联网的GDP为Stripe保留
12:30
会议通行证
主题新商品：2030年会有什么样的商品？主题演讲
技术如何塑造购物？
通过后端技术改进创造新的效率
将自动化仓库与新的提货和交付选项相结合，以减少履行时间并改变消费者对即时性的定义
简化回报，使零售商和消费者都不那么痛苦
在整个供应链中部署AI和ML，优化零售业中效率最低的部分
生成自然语言文本和搜索语音，以完美匹配购物者的意图和偏好
允许购物者使用AR在他们的脸部和身体以及家中可视化产品
初创企业：提供能够带来新购物体验的能力，并为现有品牌提供更大的竞争力，这些品牌现在必须足够灵活，能够参与竞争
12:50
会议通行证
KEYNOTE未来的电信银行：重新开始移动MONEYKeynotes
转移到移动钱包的持续连接
利用现有的网络基础设施和连接来提供无缝服务
与银行和零售商合作，以实现最大效益
金融包容性：移动钱包的重要性，付款是汇款立即获得赞助
14:00
会议通行证
专题讨论：探索X-BORDERPayments的下一次演变
通过跨境，多货币钱包消除边界
P2P X-Border与移动支付的扩散
全球连接数字钱包，实现无缝互操作性
利用AI通过KYC和欺诈检测安全地连接全球钱包
全球化：全球化新景观的新商业模式
14:00
会议通行证
PANEL：REGTECH 2020和BEYONDFintech
利用技术在全球监管框架中生存
管理大量解决方案，以实现完整的生态系统概述
regtech会不会为投资者取代金融科技？什么时候投资成为“没脑子”？
合规官员：重要性下跌，或专业知识，判断和经验的重要作用？
14时00分
会议通行证
面板：银行没有分支机构创新
探索该地区的新一轮数字银行
内部创新或与金融科技合作？
下一个在哪里未来的实体分支机构
用数字银行和可用的应用程序捕捉千禧一代
探索成功故事
14:00
会议通行证
面板：数据泄露：现在转换无缝ID
合作成为数据的保管人
确保在数字识别中使用数据的许可
为最终用户提供包含其ID和数据的移动ID规定
基于分析为不同平台上的用户个性化识别
从攻击中学习：实施积极主动的监管
后量子加密货币：为未来的攻击做准备
情报领导：利用乘客体验和安全数据
总是认证：人与机器的结合
14:20
会议通行证
FINTECH：在FX和X-BORDERPayments中调整游戏领域
金融科技是否超越了银行？
生产支持B2B和B2C支付的技术
通过创新的移动汇款平台满足不断变化的消费者期望
提供多种付款方式，实现快速，安全且价格合理的转账
14:20
会议通行证
SANDBOXES＆REGLABS：转型为DIGITAL FUTUREFintech
对新产品和交付模型进行小规模的现场测试
以区域思维方式应对全球技术
将实验转化为现实生活用例
吸引风险投资并推动初创企业超越国界，以增加国际竞争力
监管沙箱是否有效？我们需要更多吗？
认识到现有创新者与开放式沙箱访问的合作伙伴关系的重要性
14:20
会议通行证
PANEL：银行业创新中自动化的变革力量
将银行业放在新“机器时代”的最前沿
将RPA和AI从后台转移到前台
ATM 2.0：转向机器人银行，互动式ATM和聊天机器人
刺激创新，增加需求并改变竞争动态，超越运营转型
十四时二十
会议通行证
安全：ID验证技术的战略无缝ID
为去中心化的身份生态系统建立安全的开放标准
通过多因素ID验证重新构建数据和安全经济性
创建统一的身份平台，允许以可重复的方式进行保护
加快安全性并保持领先于假冒产品
采用“假设你已被妥协的心态”
与多个利益相关者共享跨境情报
图形编码：实现用于编码和认证的机器可读系统
通过交叉验证，各种安全元素，印刷图形和全息图增强安全性
14:20
会议通行证
PANEL：'亲爱的第一个名字……'通过个性化电子商务推动更好的ECOMMERCE体验
对您的内容进行超个性化，以便通过相关消息传递培养潜在客户
通过行为跟踪了解每个访客的真实意图和背景
通过搜索框为客户个性化产品结果并利用数据
自动建议和推荐内容：帮助客户进行选择
自定义主页以推动转化
自动分析并应用数据中的见解
14:20
会议通行证
PANEL：介绍新的ROI-返回INVOLVEMENTRetail
衡量“参与回报”并培养高度参与的客户
了解客户的动机，以建立持久的体验
避免过度投资，提供令人印象深刻的解决方案
尽可能保持购物的人性化和视觉化
使用技术作为经验的推动者和连接者
创造身临其境的客户旅程，增强品牌亲和力
使用自动化来提出正确的问题，而不是分析错误的答案以增强品牌体验
案例研究：将参与转变为战略
14:20
会议通行证
面板：为未来的交付和FULFILMENTHome交付做准备
改变消费者期望：
当天交货发展为两小时交货
第二天交货标准化
无人机交付
无人交付
众包交付
重塑供应链中的问责制规则：谁为损害付出了代价？
通过盘点确保产品的完整性：可回收，耐用和光滑
推出数据虚拟化，实现端到端的履行透明度
评估您的履行系统功能并与受信任的3PL合作以满足客户需求
14:40
会议通行证
透明度和速度：数字AGEPayments的跨境转移
数字第一汇款公司的传统创新
搬家，搬钱：为旅行一代提供汇款服务
通过区块链技术实现实时结算
利用技术实现更快，更便宜，更安全的国际跨境汇款系统
通过客户旅程创造透明度
14:40
会议通行证
数据中心：APIS和共享系统的兴起
解决共享服务和存储中的问题，以减轻API上的压力
期待金融科技合作推动数据共享协议
为银行开发技术成为“终极守门人”
成为数字身份证和相关数据集的可靠家园
利用regtech安全存储和共享消费者数据
在“被遗忘的权利”时代管理数据
十四时40
会议通行证
探索新的声音 – 第一次银行业景观创新
通过语音支付货币化助理
超越个性化银行系统的参与
使银行和金融机构有机会提供下一代智能支付
通过创建支持语音的数字助理与“bigtechs”竞争
增强与API的对话
将KYC身份验证置于语音银行的最前沿
14:40
会议通行证
专题小组：人工智能自动化：HYPE或地震产业的影响？银行业创新
通过聊天机器人，先进的机器学习和深度学习实现重大的行业变革
使用AI技术从非结构化数据中提取相关信息
消失的支付进入更广泛的交易体验
将付款集成到代表消费者的自动化机器中
14:40
会议通行证
使用无纸识别身份进行数字无效身份证明
通过多因素生物识别平台捕捉技术精明人群
使用行为分析开发个人360视图
为千禧一代旅行者提供生物识别，区块链和人工智能
克服共享系统上可跟踪身份的身份欺诈威胁
优化ABC大门的旅客吞吐量
使用可靠的黑匣子ID优化人员和机器认证
14:40
会议通行证
AI：重新启动和自动化电子邮件营销电子商务
深入了解客户的见解和需求，提供定制的体验
执行更强大的测试
通过机器学习实时识别趋势：主题行，电子邮件内容，发送时间，频率，号召性用语
实时推动点击和对话率
使用聊天机器人加速电子邮件以获得高质量的对话
了解一般数据保护法规（GDPR）及其对您的营销策略的影响
14:40
会议通行证
通过先进的个性化服务创造今天的购物体验
将技术支持的个性化与人机交互相结合，创造出极佳的CX
了解个性化断开：定位您的策略以满足客户期望
评估错失与客户互动的机会，减少收缩并提高销售额
使用位置智能和空间分析识别特定客户群
根据明确定义的客户群的期望来定制商店，网站和商品
14:50
会议通行证
从飞行货币到BLOCKCHAIN：转向POINPayments
通过AI和区块链技术加速和简化X边界交易
在分布式分类帐上实时跟踪付款
分布式账本和加密的作用：未来会怎样？
通过区块链驱动的即时X边界支付推动全球商业发展
通过高效便宜的全球支付系统为中小企业提供支持保留给赞助商
14:50
会议通行证
SUPTECH：超越REGTECHFintech
利用监管技术彻底改变监管机构
数字化数据，操作程序和自动化监管流程
通过主动和自动通知彻底改变监管机构
在几分钟内防止不合规并应对违规行为
利用人工智能，区块链，数据分析和机器学习来克服以前的合规性违规，为赞助商保留
14:50
会议通行证
回到前端数字化转型与自动化创新
用人类代替机器进行常规的，可编码的任务
允许员工执行解决问题，适应性和创造性的任务
为自动化时代打开系统和重新设计IT架构
通过自动化处理来数字化工作流程
利用您的IT基础架构关注消费者，而不是现有的系统功能，为赞助商保留
14:50
会议通行证
使用BIOMETRICSSeamless ID转换数字ID
使用生物识别技术进入身份验证的第三阶段
克服指纹和面部识别的概率测量问题
将生物识别技术与数字身份识别相结合，实现强大的组合
利用电子城中的生物识别技术，例如工作场所，国民卡，保险，旅游
使用加密货币支持的生物认证集成
将协作，身份保证和生物识别技术结合到最终的纸质ID中
为所有者和身份证之间的独特链接实施生物识别智能卡。为赞助商保留
15:00
会议通行证
PANEL: P2P: “THE NEXT SHINY OBJECT” IN MOBILE BANKINGPayments
Transforming systems for the increased spending power of millennials
One step ahead: creating innovative solutions that consumers aren’t yet aware they need
Multiplying customer engagement through real time P2P/social offers
Monetising P2P payments through social networks
Exploring the contributing factors of the sharing economy
15:00
Conference pass
PANEL: RETHINKING THE LENDING AND CREDIT VALUE CHAINFintech
Exploring the new ecosystem
Collaborating or competing with fintechs and bigtechs?
Discovering hybrid lending models to capitalise on the SME market
Playing to your strengths: scrutinising the incumbents and fintechs
Utilising the banks liquidity with balance sheet lending
Combining the banks scalability, firepower and reputation with fintech innovation
15:00
Conference pass
PANEL PLANET OF THE APIS: RESHAPING THE FUTURE OF PAYMENTSBanking Innovation
Distributing digitally innovative services for customers
Encouraging partnerships through open APIs
Collaborating with fintechs to promote customised apps
Overcoming regulatory and cybersecurity concerns with open APIs
APIs becoming mandatory? PSD2 in Europe
Enabling mega-wallet functionality owned by the many, not the few
15:00
Conference pass
PANEL: CREATING A NEW FUTURE FOR DIGITAL IDENTITY: BLOCKCHAIN TO THE RESCUESeamless ID
Protecting digital identity from DDoS and networks被黑s with blockchain
Collecting information on the ledger and removing the need for inefficient credentials
Replacing paper with a single key, on an immutable ledger ready for vision 2020/2021
Encrypting data to authenticate in real time
Disrupting government services
Revamping issuing, usability and mobile applications
15:00
Conference pass
CREATING FULLY INTEGRATED AND DYNAMIC DIGITAL ADVERTISING CAMPAIGNSEcommerce
Building connected and contextual digital adverts with audience targeting
Integrating augmented reality to be used as suggestions and FYI-styled messages
Aligning brand strategy and agency solutions at every stage of the journey
Ensuring your multi-channel messaging strategy is up to scratch
Upping your cross-channel game to net more customers and more revenue
Is ad blocking an immovable object?
Messenger ads: case study
15:00
Conference pass
DRIVING CLICK & COLLECT PROFITABILITYHome Delivery
Giving consumers a reason to visit the store: capitalising on impulse purchases
Staying competitive: enabling customers to shop their preferred way
Increasing convenience: no delivery, no tracking, no waiting
Leveraging your existing store network to fulfil from stores
Serving an omnichannel consumer with in-store pick up, ship-to-store and same day delivery
Apr 1015:05
Conference pass
NAVIGATING THE BALANCE BETWEEN PROFIT AND RETAIL CXRetail
Reinventing to meet the demands and expectations of their customers v’s the cost at hand
Staying relevant by asking customers what they want
Building intelligent customer feedback strategies
Utilising tech advancements to gather reliable data and business insights
Making feedback an integral part of your CX plan: capitalise on comprehensive data collection
Understanding the bottom line: positive customer experiences drive sales
15:20
Conference pass
PANEL: MAKING MONEY SOCIAL: BANKING IN THE PALM OF YOUR HANDSPayments
Placing the purchasing power back in the hands of the consumer
Engaging with customers on a social platform and creating intimacy
Integrating payment platforms with social media
Overcoming the worries of data and privacy
Bridging the gap from banks to social media and beyond
15:20
Conference pass
REDEFINING BANKS WITH APISBanking Innovation
Enhancing data driven internal and external services through open APIs
Taking the initiative to provide greater choice to consumers
Playing to your strengths in the new, unstructured, banking value chain
Overcoming the shifting consumer, regulatory and technology landscape
Accelerating consumer choice with traditional service unbundling
Designing services in an API ecosystem
15:20
Conference pass
QUANTIFIED SELF: CREATING SELF-SOVEREIGN IDENTITYSeamless ID
Pushing digital credentials to a personal cloud storage with identity hubs
Empowering individuals access to official documentation
Becoming your own record keeper with blockchain technology
Moving forward with digital ID to purchasing goods and services
Consumer control: allowing consumers the choice of what companies use to identify
15:20
Conference pass
REMARKETING: THE ENGINE OF LEAD GENERATIONEcommerce
Understanding the evolution of app remarketing and mobile measurement partners
Creating powerful and effective personalised adverts with dynamic retargeting
Successfully using visual analytics to optimise your retargeting strategy
Reassessing your return on advertising spend to protect your prospects
Reducing basket abandonment with enticing retargeted offersEnquire now to sponsor
15:20
Conference pass
MARRYING THE ONLINE AND OFFLINE EXPERIENCE, IN THE STORERetail
Capitalising on the average shopper’s preference for social and experimental experiences
ROPO (research online, purchase offline): your most important multichannel digital marketing report
Integrating data from all sources to give your brand a head start
Knowing how to ‘sell a story’ instore
Leveraging mobile strategies instore: push notifications, loyalty offers, app integration, AR and more
Differentiating your service, rewarding loyal customers and building a more sustainable businessEnquire now to sponsor
15:20
Conference pass
PROVIDING THE LAST MILE SERVICE OF THE FUTUREHome Delivery
Increasing customer engagement with seamless delivery and meeting the standards of tomorrow
Providing customer’s growing expectations of high speed, same-day delivery
Thinking beyond home delivery: using delivery as an effective retention tool
Understanding how the shared economy will affect last mile delivery?
Apr 1015:30
Conference pass
PANEL: REINVIGORATING ECOMMERCE PAYMENTSEcommerce
Eliminating cash on delivery risks for a smoother process by offering viable payment options
Understanding and offering the payment solutions your millennial customers wish to use
Integrating Apple Pay, Samsung Pay and Android Pay into your omnichannel payments platform
Rolling out one-click payments to streamline check out processes; an Amazon Pay case study
Minimising registration forms to improve conversation rates
Streamlining your loyalty process and including it in the payments process
Accepting cryptocurrencies – a necessity?
十五点30分
Conference pass
PANEL: MERCHANDISING 3.0: TAKING ADVANTAGE OF ANALYTICS TOOLSRetail
Measuring the profit impact of promotions
Aligning product availability with marketing exposure; knowing the demand with real time analytics
Understanding customer profitability by segment
Matching customers with the right products using intelligent distribution
Protecting margin by knowing when another action is more profitable than a price reduction
Receiving alerts when there is a problem or major opportunity
十五点30分
Conference pass
COMMERCE WITHOUT BARRIERSHome Delivery
Offering the same level of convenience and value customers expect with intra-country delivery
Taking advantage of rapidly growing internet connectivity to reach an untapped consumer base
Making “try & buy” and other consumer wishes a reality across borders
Ensuring your forward and reverse supply-chain operations make cross-border commerce a profitable move
15:40
Conference pass
INTERFACES OF THE FUTURE: CHATBOTS AND CONVERSATIONAL COMMERCEPayments
Establishing greater customer intimacy with voice based assistants
Overcoming the hurdles with chatbot commerce
Onboarding customers and increasing monetisation seamlessly
Accelerating commerce whilst reducing payment fees
Partnering with leading tech companies for consumer convenience
15:40
Conference pass
SME CREDIT: WHERE TO NEXT?Fintech
Is there a fintech and bank discourse in the SME place?
Changing the traditional thinking behind SME lending with hybrid banking models
Reaching the undeserved in emerging and developed markets with SME credit
Leveraging solutions to serve new consumer groups
Capturing a new market segment with SME lending and credit
15:40
Conference pass
THE FINTECH EDGE: CREDIT AND LENDING INNOVATIONFintech
Utilising the natural attributes of a fintech to win market share; lean, agile, innovative, flexible
Building automatic, analytical and innovative platforms from scratch
Securing market opportunities with unique offers
Combining traditional methods of approval with cash flows, social media and non-financial data
Constructing a panorama of an individual’s creditworthiness
15:40
Conference pass
OPEN APIS: REINVENTING THE FUTURE OF FINTECHBanking Innovation
Accelerating innovation and generating app and software ecosystems
Automating services to allow others to integrate
Successfully navigating through a rapidly emerging digital ecosystem
Transforming products into platforms
Triggers everywhere: delivering cross app interoperability to ensure seamless experiences
15:40
Conference pass
MAKING SUCCESS OF EIDS ACROSS THE SMART CITYSeamless ID
Refinancing the digital ID to support smart city initiatives
Discovering the case studies e.g. Nigeria eID payment function
Utilising digital identity cards for additional services
Widening the scope of digital ID to overcome the challengeso Long registration and wait timeso High turnover of staffo Low customer satisfaction and revenueo High overheads
15:40
Conference pass
CAPITALISING ON CROSS-BORDER CONSUMERSHome Delivery
Tracking fast-growing cross border shopping habits
Aligning mobile optimisation with an increasingly global consumer base
Driving security and convenience through your choice of payment options
Considering seller protection as well as buyer protection when trading internationally
15:50
Conference pass
FINTECH TO TECHFIN: THE FUTURE P2P ECOSYSTEMPayments
Launching a P2P platform within banks
Combining fintech strategy with innovative banking platforms
Discovering the new threat of Techfin within the industry
Empire building in the digital age
Becoming the new global online behemoth
Identifying the role of primary financial institutions in the hyper-competitive industryReserved for sponsor
15:50
Conference pass
REINVENTING LENDING AT CHECKOUT FOR MILLENNIALSFintech
Changing digital commerce with checkout and POS lending
Partnering with merchants and card companies alike to offer transaction-based lending
Alleviating consumer cashflow concerns with checkout lending
Moving from B2C to B2B through automated risk scoring
Incentivising bigger purchases through generous financial offers and payment plansReserved for sponsor
15:50
Conference pass
API SECURITY IN THE DIGITAL AGEBanking Innovation
Rethinking security with the influx of open and shared data
Security driven design: security technology across all interfaces
Validating API parameters even in an open ecosystem
Utilising AI and machine learning to detect specific threats on the API
Collaborating to overcome parameter, identity and man-in-the-middle API attacks
Reaping the rewards of the digital era with effective and efficient API securityReserved for sponsor
15:50
Conference pass
IDENTITY MATTERS: BEYOND PASSWORDS FOR EMPLOYEESSeamless ID
Developing cross device digital ID verification
Removing the expensive and time-consuming nature of passwords across the company
Overcoming the threat of fraud with multi-factor authentication process with biometrics
Capturing digital behaviour for secure and seamless authentication
From onboarding to retirement: utilising digital ID throughout an employee’s journey
Establishing “identity” across the entire business
Accessing background checks, employee qualifications and experience through digital record keeping e.g. blockchain
Collaborating across the smart city to integrate information seamlessly
Creating a mutual convenience with a decentralised employee management systemReserved for sponsor
15:50
Conference pass
THE FUTURE OF MERCHANDISING: LIMITED IN-STORE MERCHANDISE?Retail
Redefining what it means to have a physical store location
Offering sampling opportunities, in-store experiences and same day order pickup to create a more immersive experience
Forging a more emotional connection between consumer and brand
Using audio and visual cues to replicate the multisensory nature of physical merchandise in a show room type setting
Analysing the success of real world case studies
15:50
Conference pass
ANTICIPATING THE EVOLUTION OF AUTOMATED WAREHOUSINGHome Delivery
Presenting a business case for complete DC automation
Developing an efficient strategic supply networking model for DC locations
Considering capacity planning as key
Investing in the right tech (ASRS, GTP tech, predictive analytics, shuttle systems etc.)
Decreasing reliance on manual labour, reducing picking errors and improving efficiencies
Calculating automation ROI: case study
16:10
Conference pass
CYBERSECURITY: REINFORCING CUSTOMER CONFIDENCEEcommerce
Strengthening cybersecurity to boost customer loyalty and trust
Continuously evolving your security network to face advancing threats
Eradicating data breaches and security vulnerabilities with comprehensive risk management focus
Verifying quickly, accurately and seamlessly with everyday activities
16:10
Conference pass
TAKING PRODUCT DISCOVERY INSTORE WITH ADVANCED TECHRetail
Webrooming: driving online shoppers into the store
VR: transporting shoppers into various scenarios so as to better showcase the products and push for sale
AR: provides the best kind of show-and-tell experience that transcends any in-store sales pitch
Driving more interactions with retail apps that have an instore-mode
16:30
Conference pass
3RD ANNUAL SEAMLESS PITCH-OFF SPONSORED BY OMA EMIRATES-SOLUTION GULFKeynotes
Calling all fintechs from around the world…Fintechs from around the world will have three minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three-minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise the finance industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of expertsThe winner of the Pitch Off will receive a cheque of $5000 and all finalists have the potential to receive over $500,000 in investment courtesy of OMA Emirates.
16:30
Conference pass
THE ANATOMY OF A PERFECT CHECKOUT PAGEEcommerce
Actionable steps to win trust and more sales
Reinforcing the benefits to buy with you throughout the checkout process
Providing cart management options at checkout
Instilling a progress indicator
Ensuring the “simple” process are in place: optimised fields, autofill and vertical alignment
16:30
Conference pass
CAPITALISING ON THE POWER OF VISUAL MERCHANDISINGRetail
Reimagining merchandising as customer expectations and data availability grow at an exponential rate
Creating aesthetically pleasing designs that encourage interaction and increase foot traffic
Optimising the store for social media interaction: ‘instagramable’ displays and spaces
Utilising strategic retail lighting to drive unplanned purchases
Designing with a minimalistic approach: prioritising function and using neutral tones
Planning, measuring and implementing merchandising initiativesEnquire now to sponsor
16:30
Conference pass
DRIVING EFFICIENCY WITH THE ‘FUTURE’ WAREHOUSEHome Delivery
Empowering shipping speed, efficiency and pricing by leveraging technology and software from the outset
Using software as a key driver for logistics automation
National expansion: understanding the infrastructure, volume and network requirements for expansion
How urban fulfillment centers will help enable an efficient distribution model for retailersEnquire now to sponsor
17:00
Conference pass
KEYNOTE INTERVIEW: PERSONALISATION AND RECOMMENDATIONS: THE ENGINE OF COMMERCEKeynotes
Driving data-driven ecommerce offering curated product discovery and 24/7 recommendations
Realising main target demographics and proactively engaging with them
Deepening brand connections and motivating product interest
Connecting with the local retail community to continuously grow product assortment
Moving into grocery ecommerce
17:25
Conference pass
KEYNOTE INTERVIEW FEATURE INTERVIEW: TAKING ECOMMERCE ONE STEP FURTHERKeynotes
Taking perspective on the current luxury ecommerce market
Uncovering the Middle East’s unique market positing and the opportunities v challenges that lie within
How appealing is the market to new entrants?
Understanding where traditional brick v mortar fits in
Case study: farfetch’s journey so far
19:00
Conference pass
SEAMLESS AWARDS 2019Keynotes
The annual tech awards for the finance, retail and ecommerce industries.The Seamless Awards identify and reward those companies and individuals who have demonstrated an unparalleled ability to succeed, continually set standards of excellence and who will be the future stars of the industry.The Seamless Awards is a prestigious evening event to be held in a 5* hotel in the heart of downtown Dubai and attended by banks, fintechs, retailers, retailers and governments from across the region.
09:00
Conference pass
KEYNOTE SEE YOU IN THE FUTURE: EMBRACING INNOVATIVE PAYMENT TECHNOLOGYKeynotes
Redefining the finance industry with AI, robotics and VR
Embracing IoT, personalisation and ‘gig’ payments
Reimagining how we see currency with the digital coin
Transforming economies with cryptocurrencies and blockchain
Accepting and initiating payments from unattended IoT devices
09:00
Conference pass
KEYNOTE THE END OF OMNICHANNEL?Keynotes
Omnichannel, will go away in the coming years as retailers move to become hyper-focused on what customers want, need, and find useful while shopping
Distinguishing between the reality of how omnichannel may be delivered today vs. the seamless, unified experience that everyone wants
What should be on retailers’ roadmaps for the near future?
Accepting and embracing the need to be ‘omnichannel’ and all that this entails to deliver on omnichannel promises behind the scenes
Denoting the blending of channels into one experience
Customer experience in omnichannel will become the new unit of measure for success in modern shopping
Unifying the experience, not just unifying the operation
09:30
Conference pass
KEYNOTE FINTECH: JUST THE BEGINNING FOR THE MIDDLE EAST?Keynotes
Building a thriving ecosystem for financial innovation
Creating the regional fintech hub
Kickstarting innovation with sandboxes, accelerators and investors
Enticing international talent to the Middle East with global partnerships
Identifying the government driven initiatives
10:00
Conference pass
KEYNOTE COMMERCE AND AI: GAME-CHANGERS VS GIMMICKSKeynotes
Leveraging AI to create the ultimate customer experience
Effectively utilising machine learning to actively engage, educate and personalise
AR, VR, chatbots… What tech is worth your time and money?
Marrying new tech with mass acceptance?
10:00
Conference pass
KEYNOTE WHEREVER. WHENEVER. WHATEVER: TRANSFORMING POSKeynotes
Revolutionising the way, we think about POS: no longer a destination
Providing platform-level technologies to enable innovation
Shaping the future of payments and helping people lead frictionless lives
Smart fashion: from biometric shirts to contactless payment jackets
Discovering the next wave of wearables with hearables and jewellery
Transforming cars, homes, appliances, cities, governments and retails with innovative POS technologyReserved for Platinum Sponsor
10:20
Conference pass
KEYNOTE DRIVING THE ‘DISTANCE RETAIL’ LANDSCAPEKeynotes
Understanding the growing cross-border trade and evolution of online marketplaces, domestic and abroad
Will domestic transactions be outpaced by cross-border transactions within the next five years?
Utilising existing infrastructure and driving collaborative models
The key driver of cross border commerce? Price- sensitive millennials
Are marketplaces winning the cross-border commerce industry?
Making use of international, customisable, hassle-free payment platforms
Key considerations for your cross-border business:o Localisationo Translation of copyo Regional contento Copy that buyers can relate too Shorter supply chains Enquire now to sponsor
11:20
Conference pass
PANEL: B2B: THE NEXT TRILLION-DOLLAR OPPORTUNITY?Payments
Optimising B2B business with interactive platforms
Jumping onboard the revolution with faster payments, blockchain, APIs, open banking efforts and collaboration
Looking beyond faster payments to change and accelerate the entire B2B process
Addressing the major pain points within B2B payments
11:20
Conference pass
PANEL: EMBRACING BLOCKCHAIN: DON’T BE LEFT BEHINDFintech
From theory to practice with blockchain banking projects
Identifying the initial avenues that blockchain would improve e.g. X-border
Developing infrastructures to support new assets and payment systems based on blockchain
Building relationships with regulators ready to implement blockchain
Overcoming the obstacles; privacy, integration, regulation, scalability
11:20
Conference pass
PANEL: SECURING THE FUTURE OF BANKIN: ARE MOBILE WALLETS THE NEXT TARGET FOR FRAUD?Banking Innovation
Moving beyond CNP fraud with mobile wallets
Balancing the new necessities; user experience, convenience and security
Outplaying the increase in malicious apps, bot attacks, emulators and simulators and RATs
Harnessing location services and digital behaviour to battle in the mobile world
Proactively managing consumer base with strong regulatory frameworks
11:20
Conference pass
PANEL THE CHANGING B2B BUYEREcommerce
The stats: B2B ecommerce will reach over $6.6 trillion by 2020
Examining the huge potential surrounding B2B and what’s driving the excitement
Recognising the fundamental differences between B2C and B2B systems – one doesn’t fit all
Changing the mindset of traditional businesses and SMEs alike
Offering self-service access, better delivery/inventory insight and an all-round improved customer experience
Incentivising to convert legacy customers to online efficiency
Reassessing your B2B sales process to meet CX expectations
Adapting your payment options for B2B customers
11:20
Conference pass
PANEL EMBRACING A DIGITAL CULTURERetail
Transforming your employees into tech-savvy, brand advocates
Identifying and closing the digital skill gap
Building a flexible workforce that benefits employers and employees
Matching your employee capabilities to your customer’s expectations
Bridging the generation gap: building a multi-generation workforce
Creating truly digital workplace with agile training utilising AR and VR
Foresting talent: capitalising on the creative approach of millennials
11:20
Conference pass
PANEL WINNING CUSTOMER LOYALTY IN AN DIGITAL WORLDLEAD (Loyalty, Experience, Analytics, Digital)
Adopting an multi-channel, seamless loyalty approach to reward customers in real time, on any channel
Connecting and recognising customers at all touch points
Yielding stronger engagement and higher spends with personal and authentic customer experiences
Rewarding customers for more than spending: sharing, referring and responding
Capturing spend and engagement data to market future customer retention offers
11:40
Conference pass
LIFTING THE BURDEN OF B2B PAYMENTS WITH BLOCKCHAINPayments
Shifting the B2B norm from manual to automatic
Transforming huge ERP and legacy systems such as EDI to open the gates for innovation
Digitising business processes externally on a secure distributed ledger
Collaborating data in smart contracts
Optimising the entire supply chain with real time visibility and smarter decision making
Levelling the playing field for SMEs through blockchain technology
11:40
Conference pass
NO BORDERS. NO MASTERS. JUST BLOCKCHAIN.Fintech
Decentralising the entire ecosystem with blockchain
Discovering the role of incumbents and the central bank with a decentralised ledger
Central Bank: buy, regulate or launch a new national coin?
Reinventing the economy with DLT and multiple shared parallel blockchains, each with a different core use
Discussing cross industry uses of blockchain technology
11:40
Conference pass
STRENGTHENING AUTHENTICATION THROUGH BEHAVIOURAL ANALYTICSBanking Innovation
Combining adaptive authentication with behavioural analytics
Ensuring all user systems locate the “usual” behaviour of individuals
Utilising machine learning and AI for real time analysis based on consumer data
Scaling down false positive declines
Considering device profile, location awareness and user behaviour to remove malicious threats
Supplementing biometrics with behaviour analytics for multifactor authentication
11:40
Conference pass
MOBILE B2B ECOMMERCE: PROVIDING A B2C-LIKE SERVICE FOR MILLENNIAL BUYERSEcommerce
o Preparing for millennial business buyers are young, tech-savvy and sophisticatedo Offering purchasing ease-of-use that millennials are accustomed to on consumer websiteso Providing access to mobile along the entire purchase patho Delivering B2B services expected by millennials includingo researching productso comparing prices and feature setso contacting merchantso completing transactions
Apr 1111:40
Conference pass
SHAPING THE SHOPPING EXPERIENCE WITH YOUR EMPLOYEE EMPOWERMENTRetail
Providing employees with the right set of up-to-date, automated and digital sales, service and operational tools
Enabling outstanding customer service with a motivated, informed, connected workforce
Delivering easy access to customer buying history and loyalty information
Preparing for temporary and seasonal workforces; Expo 2020 case study
Ensuring customer experience is not affected: online courses, digital training, seamless on-boarding
12:00
Conference pass
TRANSFORMING B2B WITH B2C INSIGHTSPayments
Rethinking traditional business models for an innovative platform
Quantifying research focusing on the client needs
Embracing change and allowing consumerisation to make inroads
Digitising platforms as business becomes fluid
Advancing back end and legacy systems with 100% automation
12:00
Conference pass
PANEL: UNEARTHING THE UNPARRELLED EXPLOSION IN CRYPTOCURRENCIESFintech
Looking towards cryptocurrencies as a new legal tender
Anticipating the coins of the future
Pressuring the traditional players: should banks be investing?
Discovering the bitcoin growth: was this hype or true value?
Debating the plunge of cryptocurrencies, IMF call for regulation and global government worries
Apr 1112:00
Conference pass
BIOMETRICS: THE RISE OF MULTIFACTOR AUTHENTICATIONBanking Innovation
Making the transition: “what you know” to “what you have” to “what you are”
Moving away from passwords with two factor authentications
Educating consumers and improving CX across biometric touch points
Overcoming the usability limitations of facial recognition and fingerprints
Embedding biometrics into CNP transactions
Shifting to advanced biometrics with automatic recognition
12:00
Conference pass
PANEL: THE GROCERY BOOMEcommerce
Cracking a notoriously tough market
As physical retailers set the pace, can ecommerce keep up?
Collaborating for growth
Assessing profitability outside of purely urban areas
Viewing the logistics conundrum as a stepping stone towards a multifunctional high-frequency platform
12:00
Conference pass
TURNING YOUR EMPLOYEES INTO ADVOCATESRetail
Building your brand to become the employee of choice
Introducing collaboration and empowerment to drive company culture
Boosting employee social media activity to organically increase brand exposure
Increasing employee engagement through better communications
Cultivating employee support with up to date content and product enhancements
Pinpointing natural leaders and communicating the vision
12:00
Conference pass
SOCIAL MEDIA AND CUSTOMER LOYALTY: A MATCH MADE IN HEAVENLEAD (Loyalty, Experience, Analytics, Digital)
Rewarding customers for social interactions to drive brand loyalty
Quality over quantity: engaging your loyal followers for referrals and customer acquisition
Welcoming trust as the new digital currency: increasing consumer confidence and brand loyalty
Creating social communities as hubs for brand evangelists
Don’t fear the negative comments: act on them and convert the unsatisfied
12:20
Conference pass
DISRUPTING GLOBAL B2B PAYMENTSPayments
Identifying key platforms which are set to revolutionise the B2B cross border industry
Collaboration of fintechs and FIs as the exponential growth continues
Reforming the clunky correspondent banking network
Unlocking the full ecosystem platform with multiple solutionsReserved for sponsor
12:20
Conference pass
ACCELERATING PAYMENTS WITH BLOCKCHAINFintech
Realigning the global financial bubble and pressuring incumbents to either pioneer or perish
Eliminating the middlemen and intermediaries to remove complications, delay and cost
Conducting payments between B2B and B2C customers
Decentralising payments with a transparent, cheap, safe, seamless and fast process
Reducing fraud with effective blockchain technologyReserved for sponsor
12:20
Conference pass
A NEW WAY OF THINKING: IT SECURITY IN THE CLOUD ERABanking Innovation
Implementing scalable and flexible security to enable tech development
Securing deployments with visible infrastructure
Orchestrating security defence with threat intelligence
Protecting, analysing, hunting and responding to threats automatically
Building a future proof banking platform which enables cloud innovation
Searching for reliable CSPs to integrate legacy systems to the cloudReserved for sponsor
12:20
Conference pass
MANAGING YOUR MODERN RETAIL WORKFORCE FROM THE BACK OFFICERetail
Integrating automated processes to augment employee’s capabilities
Ensuring high value people are doing high value tasks to increase cost efficiency
Increasing employee productivity and payroll savings
Using intelligent labor forecasting from traffic and store data to avoid under or over staffing
Balancing employee preferences with collaborative schedules
Capturing precise employee clock in and out with biometricsEnquire now to sponsor
Apr 1112:20
Conference pass
AI: CHANGING LOYALTY FOREVERLEAD (Loyalty, Experience, Analytics, Digital)
Managing and interpreting customer data captured by loyalty activities and customer interactions
Taking data and turning it into actionable information to make more motivating programmes
Linking AI data with other touch points such as POS and CRM to generate 360 degree results
Accurately predicting customer behaviour and influencing within the shortest time frame
Preparing for chatbots in loyalty: chatbots take preference and can service the customer faster and easierEnquire now to sponsor
12:30
Conference pass
INNOVATIVE INVENTORY MANAGEMENTEcommerce
Maximising experience: optimising inventory and assortment by location to meet the demands of customers
Using digital technology to ensure stocking and planograms are accurate
Utilising predictive merchandising to overcome inventory challengesEnquire now to sponsor
14:00
Conference pass
PANEL: SHAPING THE FUTURE PAYMENTS EXPERIENCE WITH AIPayments
Predicting behaviour and intuitively managing transaction timings
Offering timely and relevant offers to support consumer cashflow
Personalising services with psychographic algorithms
Improving retention, revenue and profitability
Amplifying CX with machine drive conversational capabilities
Leveraging transactions for customer centricity
Developing a interoperable AI network of the future
14:00
Conference pass
PANEL COLLABORATION: THE FUTURE OF INSURTECHFintech
评测ing the “new industry” as the competition collaborate e.g. B3i
Developing a flourishing industry with incumbent-fintech partnership
Rethinking product development with new business strategies
The bancassurance and invisible insurance revival: implementing new regulatory initiatives
Continuously developing healthy competition and a stronger ecosystem
Apr 1114:00
Conference pass
PANEL: THE HUGE DIFFERENTIATOR: REDEFINING THE PLAYING FIELD WITH ANALYTICSBanking Innovation
Taking the lead with advanced analytics rather than playing catch up
Advancing agility, competitiveness and interoperability
Making smart, targeted investments to stand out from the crowded marketplace
From customers to risk to financing to workforce management: integrating analytics across the entire infrastructure
Competing with the emerging digitally native competitors
Riding the tide with the newer nimble players.
14:00
Conference pass
PANEL: SHOW ME THE MONEYEcommerce
Attracting the right kind of investors for your business
Promoting your unique positioning as an advantage; no existing legacy systems etc.
Partnering with startups to extend a new generation of offerings
Tackling the top 3 most common hurdles
14:00
Conference pass
PANEL: DATA DRIVEN DESIGN: USING CREATIVE DESIGN TO ELEVATE CUSTOMER EXPERIENCERetail
Blending data and innovative tech to create the ideal customer experience
What does the ambient aisle look like?
Leveraging data-driven shelf optimisation
Capturing data with instore technology advancements: putting sensors in the forefront of your design
Big data and bigger retail data: identifying and utilising the data you already have
Measuring emotional responses and removing negative experiences
14:00
Conference pass
PANEL: EXPANDING YOUR CUSTOMER JOURNEY STRATEGYLEAD (Loyalty, Experience, Analytics, Digital)
Delivering value with mapping to infuse the customer’s point of view into their activities
Realigning metrics, analytics, experience design, and innovation around customer journeys
Defining your end-goal and building your framework
Ranking touchpoints by importance: don’t be overwhelmed by the experiential aspect of marketing
Understanding the essentials:a. Removing pain pointsb. Raising the barc. Minimising customer effortd. Accelerating the processe. Driving customer retention
14:20
Conference pass
THE FACE OF AI: VOICE INTERACTIONPayments
Transforming virtual assistants into real time actionable processes
Monetising voice interaction with automatic purchasing power
Implementing solutions for the “do it for me” revolution
Implementing verbal demands for recurring payments
14:20
Conference pass
TRANSFORMING THE INSURANCE INDUSTRY WITH IOT & ANALYTICSFintech
Insurance: the data hungry business
Manipulating data analytics, machine learning and AI to unlock the potential of IoT connectivity
Data sources into insights into services
Reducing friction with chatbots and blockchain
Insuring the connected world e.g. homes, cars, wearables etc.
Exploring P2P insurance, the sharing economy and the opportunities for insurers, banks and start-ups
14:20
Conference pass
NOVELTY TO NECESSITY: THE FUTURE POWER OF PERSONALISATION TECHNOLOGYBanking Innovation
Predicting choices of consumers with innovative analytics
Anticipating needs, personalising services and offering targeted services
Accelerating the accumulation of data across all touchpoints
Turning data into powerful customer insights What does the future hold in the emergence of the global privacy environment?
Automating and alleviating repetitive and mundane tasks
14:20
Conference pass
PANEL: WHAT DO THEY WANT?Ecommerce
Ensuring your business is different: give investors something to talk about
Guaranteeing you offer the potential for immediate vertical growth
Offering investors the option to exit regardless of success
People make a company. Is your team strong enough?
14:20
Conference pass
FUTURE PROOFING YOUR BRICK AND MORTAR STORERetail
Creating a physical expression of your online personality
Saving space and reducing cost with augmented and virtual reality sales tools
Developing store apps to accompany the full purchasing cycle
Creating your store for the future: smarter, sustainable and secure
14:20
Conference pass
CASE STUDY: IMPLEMENTING THE HYBRID WORKFORCE: A CX DREAM TEAMLEAD (Loyalty, Experience, Analytics, Digital)
People and machines: combining strengths to compensate for one another’s limitations
Allowing agents to perform higher value, more complex tasks
Providing assisted service to more digitally primed self-service channel engagements
Maintaining a ‘human touch’ and upgrading from mass service to mass personalization
14:40
Conference pass
HARNESSING MACHINE LEARNING IN PAYMENTSPayments
评测ing and monitoring financial decisions
Reducing recurring task burdens through innovative AI
Overcoming inefficiencies with quick and painless P2P payment bots
Authenticating real time payments with AI and machine learning
Analysing the digital footprint of the consumer for unusual behaviour
14:40
Conference pass
PANEL: TRANSFORMING TRANSACTIONS: THE END OF BROKERS?Fintech
Diminishing the role for intermediaries with a digital insurance marketplace
Does Insurtech expand the power of brokers with new data tools?
Reducing friction vs keeping the personal touch of brokers
Harnessing innovation and technology to improve existing insurance services
Empowering brokers with back end technology innovation
14:40
Conference pass
DATA DELUGE: REINVIGORATING CUSTOMER INTELLIGENCE TO BE PRESCRIPTIVE AND BEHAVIOURALBanking Innovation
Combining the four general categories of analytics to enhance entire infrastructure i.e. descriptive, diagnostic, predictive, prescriptive
Renovating customer relationships with deep insights
Analysing data sets to create patterns and predictions
Improving customer convergence with targeted offers in line with past action
Apr 1114:40
Conference pass
PANEL: TRAVERSING THE EVOLVING CONVERSATIONAL COMMERCE ECOSYSTEMEcommerce
Building brand preference and affiliation with bots and intelligent assistants
Understanding EoT (Engagement of Things) and embracing the click to purchase within messaging apps
Seamlessly integrating conversational commerce into your customer service strategy
Creating a two-way conversation between brand and customers: AI, chatbots, live video, messaging apps
Analysing why consumers love voice assistants and how to capitalise on it
14:40
Conference pass
PERFECTING THE P新高 TO PURCHASERetail
Decoding the path to purchase by employing touch points that matter
Recognising that browsing begins online
Converting online behaviour into in-store purchasing with simplified and effective design
Creating a clear path for shoppers to increase foot traffic
14:40
Conference pass
RE-EXAMINING AND REVAMPING CX METRICSLEAD (Loyalty, Experience, Analytics, Digital)
How are CX metrics driving change in your organisation?
Connecting key drivers to performance metrics to measure customer experience
Going beyond NPS and satisfaction surveys
Building effective programmes around core customer experience efforts
Focusing on surveys that will provide actionable insights
Constantly A/B testing to measure efficiencies
Moving seamlessly to cloud-based analytics and bringing the IoT to life
14:50
Conference pass
AI AND CYBERSECURITY: THE REAL DEAL?Payments
Accelerating the search and discovery of needles in a rapidly growing haystack with AI
Adding to existing technologies with incremental analytic horsepower
Collaboration to detect, identify and plug into potential threats
Utilising pattern recognition as an additional cyber tool
Detecting cyber-attacks and fraud throughout customer portfolio in real timeReserved for sponsor
14:50
Conference pass
EMP新高Y EMPOWERED: PERSONALISING INSURANCEFintech
Engaging consumers with personal, tailored offers and programmes
Personalising insurance packages and personal incentives based on behavioural economics and data
Combining digital technology and human empathy for exceptional customer service
Deploying technology to empower frontlines whilst allowing system deviation
Increasing loyalty and customer lifetime with holistic profilingReserved for sponsor
14:50
Conference pass
KYC AND ANALYTICS: FROM DATA TO DOLLARSBanking Innovation
Driving revenue and reducing risk through personalised offers and KYC compliance
Utilising data for KYC systems through prescriptive analytics, AI, machine learning, segmentation, personalisation and targeting
Predicting outcomes to increase profitability and relationship management
Planning cash and liquidity to enhance business management and customer management
Understanding each customer to achieve a win-win in collection processes
Enhancing application screening with analyticsReserved for sponsor
15:00
Conference pass
PANEL: ENSURING INNOVATIVE PAYMENT PLATFORMS ARE INTEGRATED AND INTEROPERABLEPayments
Going beyond single platform integration with interoperable networks connecting the multitude of payment platforms
Revolutionising payment systems to communicate effectively regardless of the platform
Allowing consumers to use their favoured vehicles for payment regardless of recipient technology
Capturing the masses with multi-platform functionality
15:00
Conference pass
PANEL: BECOMING MILLENNIALLY-MINDED: TRANSFORMING WEALTH MANAGEMENTFintech
What does the future hold for the investment ecosystem?
Exploring GAFA and the “bigtechs” encroaching on the wealthtech space
Role of incumbents: innovate internally, acquire or collaborate?
Supporting HNWI’s with digital solutions
Is software creating a “winner takes all” ecosystem?
Partner, merge, acquire or acquihire: where next for wealthtech collaboration?
15:00
Conference pass
PANEL: CREATING A WINNING DIGITAL MARKETING STRATEGYBanking Innovation
Seamlessly combining digital and physical delivery channels
Looking towards optichannel marketing
Incorporating social networking platforms with mainstream banking
Contextualising campaigns with relevant, interactive content marketing
Understanding increasing complex consumer decision behaviour to optimise conversion rates
Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer insight
15:00
Conference pass
REAPING THE BENEFITS OF THE CHATBOT REVOLUTIONEcommerce
Creating an interpersonal exchange with individual users for shipping information, upsell, cross-sell, cart recovery
Shortening the distance between prospect and purchase
Automating excellent customer service messages with chatbots
Reducing friction for consumers with chatbots
Discovering the additional benefits of chatbots: a case studyEnquire now to sponsor
15:00
Conference pass
CASE STUDY: SETTING UP FOR GROWTHRetail
Moving from retail powerhouse to omni-channel leader
Emphasising experience to provide a unique shopping environment
Creating a shop floor with a community spirit where people meet and actively want to spend time
Reinventing customer engagement by leveraging digital innovation
Case study: Level Shoes success
15:00
Conference pass
PROVIDING THE NEXT GEN CONTACT CENTRE: INSTANT COMMUNICATION FOR EXCEPTIONAL CUSTOMER SERVICELEAD (Loyalty, Experience, Analytics, Digital)
Anticipating the digital channels take over: email, chat, social, text, messaging
Mobile driven interaction management: in-app messaging, chat, SMS, and social
Messaging as the new channel of choice
Game changing customer service: smartphone video camera support
Sending photos or videos between agents and customers, faster and more timely
Stop, start, and continue with the conversation at the customer's convenienceEnquire now to sponsor
15:10
Conference pass
PANEL: THE NEXT CHAPTER OF MOBILE OPTIMISATIONEcommerce
Understanding the changing shopping behaviour of the mobile-first consumer
Smarter chatbots and mobile messengers to deliver a better quality, more personal mobile experiences
Integrating augmented reality into your mobile channel to drive sales
Apps v’s mobile sites: discovering what will increase customer retention
Understanding “mobile-first indexing” to successfully create a mobile marketing strategy
15:10
Conference pass
PANEL: REINVENTING THE MALL: MAKING THE MALL THE DESTINATION OF CHOICERetail
Crafting customer engagement spaces
Becoming the new ‘Main Street’: developing a sense of community
Creating a destination centre suited for weekend vacations and tourist traps
Boosting instore traffic by creating alternative enticing experiences
Understanding shoppers behavior to create memorable experiences
Balancing entertaining experience with product buying
Utilising unused space for pop-ups to drive new interest
Achieving the best tenant mix for your mall
15:10
Conference pass
PANEL: MARTECH: HOW TO AVOID BEING BLINDED BY TECHNOLOGYLEAD (Loyalty, Experience, Analytics, Digital)
Investing in intelligent content ensuring it is targeted, optimised and activated across all devices and marketing slack
Using AI to process reams of unstructured data
Integrating chatbots into your marketing strategy to handle more complex products and transactions
Advancing mobile marketing analytics
Extending multi-touch attribution (MTA) to provide a holistic measurement framework: identity management, data integration and analytics
15:20
Conference pass
DEVELOPMENT OR DISRUPTION? STREAMLINING NATIONAL PAYMENT PROCESSESPayments
Substituting traditional payment methods with new, innovative technology
Launching national payment systems which are interoperable and well regulated
Transforming national systems for a cashless society
Developing payment networks for financial inclusion and economic growth
Collaborating with banks and fintechs to drive multi-platform interoperability
Transforming legacy systems with new, supplementary payment technology
15:20
Conference pass
ROBO ADVISORS: SCALING UP TO PROFITFintech
Discovering the influx of robo-advisors for HNWI’s with lower fees and costs
Efficiently managing customer acquisition costs with robo advice
Evolving technology to deal with different languages, tax, custodian banks, KYC, regulation
Robo advisors: collaboration to survive?
Building the infrastructure for innovation in wealthtech and robo advisories
15:20
Conference pass
GENERATION Z: THE FUTURE OF BANKINGBanking Innovation
Building relationships with the unprofitable before they become profitable
Capitalising on the willingness to use tech as banking, P2P payments and social media
Utilising digital marketing to capture the new market segments and new consumers
Offering new, cheaper and digitally savvy products for the
Striking the right chord with financial education
十五点30分
Conference pass
MOBILE DESIGN AND UX: KEEPING PACE WITHIN THE MOBILE APP UNIVERSEEcommerce
Why good UX design means better business: creating a seamless, customer-centric mobile experience
User journey simplification: the less effort, the better experience
Progressive disclosure: reducing cognitive load and improving comprehension of the interface
Removing visual clutter and improving comprehension to remove noise
Rolling out conversational design alongside emotional experiences
十五点30分
Conference pass
RESHAPING ‘MALL-ENTERTAINMENT’ IN AN OMNI-CHANNEL AGERetail
Welcoming the world of entertainment to create unforgettable visitor experiences
Exploring data driven insights and growing the mall as a lifestyle destination
Developing lifestyle loyalty schemes that reward for more than just monetary transactions
Embedding technology seamlessly into customer experiences
Differentiating the consumer offering, with a focus on experience and convenience
Creating experiential reasons for customers to visit the mall and increase footfall
十五点30分
Conference pass
PREDICTIVE AND PRESCRIPTIVE ANALYTICS: THE HOW AND THE WHYLEAD (Loyalty, Experience, Analytics, Digital)
Developing an all-inclusive view of your data landscape to draw meaningful, timely conclusions
Using historical patterns to predict future data quality outcomes
Prescriptive analytics: where future outcomes meet human decision-making
Turning to machine learning algorithms to enhance data quality anomaly detection
Dynamically detecting anomalies that might otherwise have gone unnoticed
15:40
Conference pass
DIGITAL COIN: BUILDING THE INTEROPERABLE CHAIN OF CHAINSPayments
Functioning cohesively to unlock the full potential of cryptocurrencies
Addressing blockchain interoperability before the trend of blockchain verticalisation
Standardising smart contracts, APIs and 3rd party tools across blockchain ledgers
Seamlessly sending and receiving digital coin across multiple platforms
Becoming fully interoperable with cross-chain atomic swaps and message relays
15:40
Conference pass
REVAMPING DECISION MAKING WITH AUGMENTED TECHNOLOGYFintech
Reconstructing digital wealth management with AI
Transforming customisation with machine learning and AI
Utilising algorithms to analyse financial data
Devising a hierarchy of personalised financial recommendations
Constructing a holistic view through empirical data formed from the professional relationship
15:40
Conference pass
DRIVING THE NEXT-GEN CUSTOMER EXPERIENCE WITH CHATBOTSBanking Innovation
Reaching customers more efficiently and effectively than ever before
Creating bots that learn the behaviour and preferences of each individual user
Enabling conversational experiences between the customer and brand
Reaching out to the new generation of digitally savvy consumers
Using real-time natural language processing (NLP) to enhance the experience
15:50
Conference pass
INTEROPERABILITY: SUPPORTING DIGITAL ECONOMIESPayments
Developing payment technology to support digital transformation
Becoming paperless with digital payment technology
Transforming the customer and merchant experience with international interoperability
Overcoming cultural and regional regulations with integrated and interoperable payment systems
Creating a level playing fieldReserved for sponsor
15:50
Conference pass
REVOLUTIONISING INVESTMENTS AND ASSET MANAGEMENT WITH BLOCKCHAINFintech
Reconciling information on legacy systems and enabling new markets and products
Reducing trading times whilst increasing volume on stock exchange with blockchain technology
Transfiguring client onboarding with seamless data collection and verification
Managing portfolios in real time with open architecture and smart contracts
Easing compliance burdens with AML and KYCReserved for sponsor
15:50
Conference pass
ADOPTING INSIGHT-DRIVEN MARKETINGBanking Innovation
Leveraging advanced analytics for insight-driven marketing
Cross selling, deepening relationships, improving wallet sharing, increasing products and driving revenue
Leveraging transactional, behaviour and demographic data
Increasing focus on ROI with targeted marketing and cutting of costs
Customising and personalising with a holistic view of the customer journey
Getting personal: customising to enhance the overall experience and increase ROIReserved for sponsor
15:50
Conference pass
DICTATING YOUR SUCCESSFUL MOBILE SEARCH AND CONVERSION STRATEGYEcommerce
Expanding your consumer base with far-reaching mobile focused strategies
Optimising ASO, SEO and App indexing to improve CRO
Increasing your organic search with link-worthy, user-driven content
Harnessing the power of social search
Improving your internal site searches to increase conversion
Voice search: don’t risk getting left behindEnquire now to sponsor
15:50
Conference pass
DISCOVERING DIGITAL AGE MALLSRetail
Assessing successful digital roll outs: facial recognition, location-based mobile ads and beacons
Adopting real time tracking to monitor shoppers and choose the appropriate tenant mix
Transforming the mall experience by leveraging technology and multichannel strategies
Exploring next gen technology: parking apps, interactive mall maps, robots, sleep podsEnquire now to sponsor
15:50
Conference pass
DATA MANAGEMENT PLATFORMS (DMPS): THE BACKBONE OF DATA-DRIVEN MARKETINGLEAD (Loyalty, Experience, Analytics, Digital)
What exactly are DMPs? How, technologically, do they differ from standard CRM software?
Utilising a unifying platform to collect, organise and activate your data from all sources
Sorting and converting data into a useable form
Segmenting and audience building
In what circumstances does it make sense to invest in one?Enquire now to sponsor
16:00
Conference pass
3RD ANNUAL SEAMLESS PITCH-OFFKeynotes
Calling all ecommerce start-ups from around the region…6 start-ups from around the region will have five minutes each to pitch their product or solution to our expert panel made up of VCs and consultants. These innovative, early-stage, global companies will come head-to-head live and on stage at Seamless 2019.In these three minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionise their industry.100 start-ups will be shortlisted and 6 will be selected to pitch our panel of experts